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Work Authorisation Form

Please read this carefully and agree to proceed 

Did you know:

9 out of 10 calls that we receive for technical problems are due to issues with customer’s computers or devices.

With this in mind, in order to help you and carry out technical assistance, we will need your permission to proceed to investigate your issue. 

Please  complete below the issue you are experiencing and then sign below that you agree to the  terms and  conditions and  that you would like to proceed with investigative work on your website/emails. 

Terms & Conditions:

1. Scope of Work
This authorisation form permits Dynamic to perform technical work to investigate and resolve the issue described above on the customer’s website or email.

2. Charges
If the technical issue is found to be due to the customer’s own devices, plug-ins, or any other elements not related to services provided by Dynamic, you, the customer agrees to pay for the time taken to resolve the issue.

  • The rate for such work is £18.75 plus VAT per 15-minute increments.

3. Liability

  • If the fault is found to be with the services provided by Dynamic, the fix will be carried out free of charge.
  • If the fault lies with the customer, all applicable charges as stated above will apply.

4. Payment Terms
Any charges incurred will be invoiced to the customer, payable within 7  days of invoice date. You can pay via card or BACs, or if you have a direct debit set up with us, you may wish to pay via your direct debit. 

5. Authorisation
By signing below, you agree to the terms and conditions outlined in these terms and conditions and Dynamic to proceed with the technical investigative work.

Please complete this form to proceed

Technical Work Authorisation Form